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Customer support and language options
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- Support channels remain open around the clock, accessible by live chat or a callback request.
- Identity verification may be required before making a withdrawal.
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Due to the ‘no-reaction’ policy of the casino we closed the complaint and applied penalty to the casino’s rating. We had also advised her to avoid this casino due to their lack of responsiveness and cooperation. Despite numerous chats with support, she had received no resolution and after waiting longer than the stated 21 days, she was told the payment was still «in process». After the website became unreachable, it recently reappeared under a new URL, but the withdrawal status had not changed.
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